Delivery Information

 NOTE:

There seems to be a problem with eucalyptus at the moment so an alternative will be used.

 

 

NEXT DAY DELIVERY:

Orders must be placed before 12 noon Monday – Friday.

Please note: we do not deliver on Mondays, public holidays or the day following public holidays.

For NEXT DAY delivery, please ensure you place your order before 12 noon (Monday – Friday) and choose the correct shipping option.

For TUESDAY delivery, please ensure you place your order before 12 noon the Friday prior.

 

Delivery Costs:

 

UK Mainland – England, Wales & Scotland

  • Tues to Fri All Day Delivery (9am-6pm) – £7.50
  • Tues to Fri by 12 pm – £12.00
  • Sat – £14.46*
  • Sunday  (please contact us)

Scottish Highlands & IslandsPlease Contact us

  • Please Contact us
  • We cannot guarantee next day delivery for the Scottish Highlands/Islands if ordered the day before  - Please try to order at least 2 days in advance.

 

Northern Ireland, Isle of Man and Isles of Scilly

  • Please Contact us

 

Isle of Wight

  • Please Contact us

 

* Deliveries on Saturdays & Sundays are made anytime between 9am – 6pm.
Orders must be received before 12 noon on Friday for both SUNDAY and TUESDAY delivery.

Specified Days:

If you have specified a particular day for your order to arrive, we will automatically despatch your order on the day before to ensure the recipient receives the freshest possible flowers. However, if you choose a Sunday delivery, the flowers will be despatched on Friday.

 

Additional Items:

Every bouquet requires a separate delivery box. Therefore, postage will be charged separately for every additional item, even if it is going to the same address.

 

Damaged Items:

In the unlikely event that your flowers arrive damaged please notify us within 24 hours, including a photo of the damage in question.

 

Additional Information:

We are currently unable to deliver to the Channel Islands, the Republic of Ireland, PO Boxes or BFPO addresses.

Please ensure all delivery address details are entered correctly. Once despatched, we are unable to amend delivery details. We will not be held responsible for items that are not delivered or are delayed due to incorrect details.

 

Re-delivery:

Please ensure the recipient is able to accept delivery on the chosen delivery date (and if applicable, delivery time).

If the recipient is not in when delivery is attempted, a card will be left with details of how the item can be collected or redelivered. The flowers may be left in a safe place (at your own risk) or with a neighbour if this has been requested when ordering but this cannot be guaranteed. If you would prefer that the flowers are not left in a safe place or with a neighbour but re-delivered, please specify this in the comments section when ordering.

Please note re-delivery can only be made to the original address, Monday to Friday. Re-delivery to a different address will incur a charge of £6.60. Re-delivery on a Saturday will incur a charge of £14.50.

 

Delivery FAQ:

Do you offer same day delivery?

No, we are currently unable to deliver on the same day.

 

Can I choose a delivery date?

Yes, you can choose a date during the ordering process. If you require next day delivery, please ensure you place your order before 12 noon (Monday – Friday). Orders received after this time will not be dispatched until the next working day. We are unable to deliver on Mondays, public/bank holidays or on any days immediately following a public/bank holiday.

(We cannot guarantee next day delivery for the Scottish Highlands/Islands if ordered the day before  – Please try to order at least 2 days in advance.)

 

Can I specify a delivery time?

It is not possible to specify an exact time for delivery. However, you are able to choose next day delivery options before 9am, 10am or 12 noon. If you opt for our next day delivery (UK Mainland only), delivery can occur at any time between 7am – 6pm, so please ensure somebody will be available to accept delivery during these hours.

 

What will happen if the recipient is not home to receive the flowers?

If the recipient is not in when delivery is attempted, a card will be left with details of how the item can be collected or redelivered. The delivery may be left in a safe place or with a neighbour if this has been requested when ordering but this cannot be guaranteed. If you would prefer that the flowers are not left in a safe place or with a neighbour but re-delivered, please specify this in the comments section when ordering.

 

Are you able to deliver to hospitals, schools, hotels or businesses?

Bouquets sent to hospitals, schools, hotels or businesses will be delivered to the main reception. If you are sending flowers to a hospital, please check in advance that the hospital will allow fresh flowers to be delivered to the wards. When placing your order please ensure you include the recipient’s name and the ward or room number etc…

 

What flowers do you deliver ?

See our complete range of flowers delivered next day.